Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how Stoked Window Cleaning LLC (“Stoked,” “we,” “our,” or “us”) collects, uses, stores, and shares personal information. This Policy applies when you interact with us through our website at www.stokedcleaning.com, communicate with us by phone, email, or SMS, engage with us on social media, or otherwise use our services (the “Services”).

This Policy does not apply to information collected from individuals in the context of employment or independent contractor relationships with Stoked Window Cleaning.

By accessing our website, using our Services, or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use our website or Services.

Categories of Personal Information We Collect

We collect the following categories of personal information:

Contact Information: Name, email address, mailing address, and phone number

Identifiers: IP address, online identifiers, and login credentials

Commercial Information: Records of services requested, considered, or purchased

Internet or Network Activity: Browsing history, pages viewed, interaction data, and analytics information

Audio and Visual Information: Customer service call recordings and related data

Geolocation Information: General location data based on your device or IP address

Inferences: Information used to better understand service needs and customer preferences

We do not collect sensitive personal information such as Social Security numbers, driver’s license numbers, or financial account details unless specifically required to process a transaction through a secure payment provider.

Sources of Personal Information

We collect personal information from the following sources:

Directly from you when you provide information through our website, contact forms, email, phone, or SMS

Automatically through our website using cookies and similar technologies

From third party tools or platforms that help operate or support our website and services

From social media platforms if you interact with us there, subject to your settings on those platforms

Purposes for Using Personal Information

We use personal information for the following business purposes:

To provide, schedule, and fulfill our Services

To communicate with you about your account, appointments, and service history

To process payments, maintain customer records, and manage transactions

To send appointment reminders, scheduling updates, service updates, customer support, and other service related communications

To conduct analytics, improve the performance of our website, and understand customer needs

To detect and prevent fraud, enforce our policies, and maintain security

To comply with legal obligations and respond to lawful requests

To support internal business functions, including recordkeeping and customer support

How We Share Personal Information

We may disclose personal information in the following ways:

Service Providers: With vendors who perform services on our behalf such as web hosting, payment processing, analytics, scheduling, and customer communication support

Professional Advisors: With attorneys, accountants, auditors, and other consultants

Government Entities: To comply with applicable laws, regulations, legal processes, or law enforcement requests

Business Transfers: In connection with a potential or actual sale, merger, or acquisition

With Your Consent or Direction: When you instruct us or provide consent to share your information

We do not sell personal information.

Combining Information

We may combine the information we collect from different sources, including information collected offline, online, and across different devices, to better operate our business and improve our Services.

Sensitive Personal Information

Stoked does not intentionally collect sensitive personal information such as government issued identification numbers, financial account information, medical or health data, or biometric identifiers. Please do not submit this type of information to us unless we specifically request it.

Data Retention

We retain personal information as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements, or as otherwise permitted by law. Retention periods vary depending on the nature of the data and our operational and legal needs.

Cookies, Analytics, and Tracking Technologies

We use cookies and other tracking technologies to collect technical and usage data from website visitors. This may include information about your browser, device, IP address, the pages you view, and the links you click.

We may use third party analytics tools such as Google Analytics to better understand website activity and improve the user experience. Your browser may offer a Do Not Track signal, but our website may not respond to such signals.

External Websites

Our website may include links to third party websites or services not controlled by Stoked Window Cleaning. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before submitting personal information.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information under our control. However, no method of transmission over the internet or method of electronic storage is completely secure.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has submitted information to us, we will promptly delete it. Parents or guardians may contact us at hello@stokedcleaning.com with concerns.

SMS Terms and Conditions

By opting into SMS communications from Stoked Window Cleaning, you agree to the following terms regarding how we handle your information and how our messaging service works:

Data Collection: We may collect your name, email address, mailing address, and mobile phone number when you contact us or sign up to receive text messages through our website contact form, by email, by phone, or through other direct communication channels.

Data Usage: We use your information solely to send appointment reminders, scheduling updates, service updates, customer support, and other service related communications.

Data Security: We use reasonable safeguards to protect your information from unauthorized access.

Data Retention: We retain your information for as long as necessary to provide SMS communications and related customer service. You may request deletion at any time, subject to our legal and operational obligations.

Message and Data Rates: MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Message Frequency: Message frequency varies based on your interactions with us and your service needs.

Opt Out: You can opt out of receiving text messages at any time by replying STOP or CANCEL to any message. After opting out, you may receive one final message confirming your unsubscribe request.

Help: You can reply HELP for additional assistance. You may also contact us at 2088585501 or hello@stokedcleaning.com.

Non Sharing Clause: We do not sell, rent, or share your mobile number or SMS consent information with third parties for their own purposes. Mobile opt in information is never shared with third parties.

Messaging Terms

By providing your phone number and opting in, you consent to receive SMS messages from Stoked Window Cleaning at 2088585501 regarding appointment reminders, scheduling updates, service updates, customer support, and other service related communications. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

You can reply STOP or CANCEL to opt out at any time or HELP for assistance. You can also contact us at 2088585501 or hello@stokedcleaning.com.

SMS Data Sharing

Customer data is not shared with third parties for promotional or advertising purposes.

Mobile opt in and SMS consent information are never shared with anyone for any purpose.

Any information sharing referenced elsewhere in this Privacy Policy excludes mobile opt in data.

International Processing

Stoked Window Cleaning operates in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to and processed in the United States.

Contact Information

For questions about this Privacy Policy or our privacy practices, please contact:

Stoked Window Cleaning
Email: hello@stokedcleaning.com
Website: www.stokedcleaning.com
Phone: 2088585501

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Last Updated date and post the revised version on our website. Your continued use of our website or services indicates your acknowledgment of the updated policy.